Comfort Suites Helena Airport

We had a trip planned to Helena, Montana for my kid to be seen by a specialist at the hospital there. We booked the hotel and saw it was non refundable which we were totally fine with. Well…unfortunately a severe winter storm came through on the two days we needed to be up there and there was road closures and alerts advising people not to drive. We called to see if we could just get a credit since we couldn’t make it due to the weather and they refused. I’m sorry but that is ridiculous! We weren’t even asking for our money back, just a credit that we could use another day since we have to come back for the rescheduled doctors appointment. They blamed corporate saying it was a policy every one had to follow and when we called corporate, they said it’s up to the managers at each hotel. So we got the run around instead of them listening, caring and understanding the situation. We would have been there if we could of and you aren’t losing money if we use it another time. In fact, you lost a potential long term guest since we will be up there a few times throughout my kids life for appointments. You really need to ask yourself if it was worth it losing a potential life long customer by not being understanding and working with a guest because of a situation that was completely out of their control. I hope the money you kept will pay for some better customer service training for your staff. We will never stay at a Comfort Suites Hotel anywhere due to how poor they handled this situation.

Had a great experience at this location staff was super friendly Chuck at the desk was always willing to answer questions for us The housekeeping staff above and beyond friendly can't remember the fellow's name that was vacuuming the halls he was so ongoing food was well prepared and hit the spot in the morning the pool was wonderful to be able to relax in the beds were superbly comfy always had clean towels. We will the next time we go down to Montana. Also there is a grocery store across the street along with several other stores across the highway gas station right in the parking lot with a convenience store.

Didn’t list all its available rooms. Had to reserve 2 rooms with a king and a pull out. Rooms with 2 queens were available upon arrival. Wouldn’t allow us to upgrade due to third party apps, when they didn’t list the available rooms in the first place. Rooms are fine, pull out bed has a huge bar running across the middle of it which made for a mostly sleepless night. Location is central to commercial centers. Not overly noisy. No real views. Breakfast included. Biscuits and gravy, do-your-own waffles, eggs and bacon.